Complaints and appeals
Do you have a complaint or grievance to raise?
At °ÄÃÅÁùºÏ²Ê×ÊÁÏ, we take all complaints seriously, and aim to resolve them effectively and transparently. This page explains the complaints process and how to make a complaint.
You can make a complaint if you experienced or have concerns about issues such as:
- discrimination, harassment, bullying, or sexual misconduct
- academic or research misconduct
- corruption or fraud
- fitness to practice.
Make a complaint
Complaints are managed through a secure external website and are treated with the highest confidence to protect your privacy. You can choose to make an anonymous complaint; however, these can be more difficult to resolve.
Read more about the complaint resolution process or find someone to speak to about your complaint below.
Types of complaints
The way a complaint is resolved will vary depending on the issue. Different policies and procedures may also apply.
Sexual misconduct
If you or someone you know has experienced sexual assault or harassment, you can reach out to a First Responder who can provide a safe and supportive environment and connect you with support services.
Reviews
Internal review
A review examines the way your complaint has been handled to ensure it has been dealt with in accordance with °ÄÃÅÁùºÏ²Ê×ÊÁÏ’s policies and procedures.
Different types of complaints are governed by different policies and procedures.
If you wish to lodge a review please refer to the for guidance.
If no process is set out in the policy or procedure for your complaint, you can seek a review by:
- contacting the decision-maker in the complaints process.
- contacting the , who'll refer your matter to the appropriate party for review.
External review
If you feel your complaint has not been satisfactorily dealt with internally, you may approach an external body for review.
External bodies may choose not to investigate your complaint if you have not attempted to resolve it under °ÄÃÅÁùºÏ²Ê×ÊÁÏ's complaints management framework first.